REFUND POLICY (ACCOUNT BALANCES AND SERVICE CREDITS)

    1. Scope 

This Refund Policy is the sole policy governs account credits and prepaid balances held by the Company in connection with its services. This Refund Policy does not apply to domain registration fees, renewal fees, transfer fees, or any completed services. All such fees remain non-refundable, in whole or in part, as provided in the Registration Agreement.

    2. Nature of Account Balances 

Customer funds held in an account are not deposits, trust funds, stored value accounts, or custodial funds. Such amounts constitute prepaid service credits only and do not create any fiduciary obligation on the part of the Company. No customer is entitled to a refund except as expressly provided in this Refund Policy and only in strict compliance with its terms. 

    3. Refund Claim Requirement and Submission Method

Refunds are not automatic. A customer seeking a refund must submit a request through the Company’s designated refund submission channel, which shall consist of an online form accessible through the customer account dashboard or, if the account is no longer accessible, a designated email address published in the shutdown notice.

A refund request must include sufficient information to identify the account, verify ownership, and enable processing. The Company may require additional documentation or verification at its discretion. Incomplete, inaccurate, or unverifiable requests will be denied. Submission of a request through any method other than the designated channel will not constitute a valid claim.

    4. Refund Claim Window and Notice

The Company will establish a limited refund claim period. The claim period will be 120 days from the date on which notice is first provided to customers.

Notice of the claim period will be deemed effective when the Company has provided notice through one or more of the following methods: email to the customer’s contact address on file, posting within the customer account interface, or publication on the Company’s website. Customers are responsible for maintaining accurate contact information and for monitoring such communications.

All refund requests must be received within the claim period. Any request submitted after the expiration of the claim period will be denied, and all associated balances will be deemed forfeited, waived, and extinguished except to the extent otherwise required by applicable law.

    5. Refund Method 

All refunds will be processed using the payment method and processing mechanisms determined by the Company in its sole discretion, which may include processing through the original payment processor, including BitPay or similar services.

The Company does not guarantee that refunds will be made in the same form of payment originally used by the customer, including any specific cryptocurrency. The Company disclaims any responsibility for exchange rate fluctuations, conversion differences, processing delays, or losses arising from the use of third-party payment processors. 

    6. Valuation of Refunds 

All account balances are denominated in United States dollars. Refund amounts will be calculated based on the United States dollar value reflected in the Company’s account ledger at the time of processing. The Company is not responsible for any change in value resulting from cryptocurrency price volatility or foreign exchange fluctuations.

    7. Eligibility Limitations

Refund eligibility is subject to limitations. Accounts that have been suspended or terminated for violations of the Terms of Service, Abuse Policy, or applicable law are not eligible for refunds, and any associated balances are forfeited without compensation.

Accounts that cannot be verified, that contain incomplete or inaccurate information, or that fail to respond to verification requests within 14 days of a Company request are not eligible for refunds. The Company reserves the right to deny any refund request where it is unable to confirm the identity or entitlement of the requesting party.

    8. Administrative Fees and Minimum Thresholds

The Company may impose a reasonable administrative processing fee for handling refund requests, which may be deducted from the account balance prior to issuing any refund.

No refund will be issued where the total balance, after deduction of applicable dormancy fees and administrative processing fees, is less than $5.00. Accounts falling below this threshold may be closed and written off as uneconomical to process.

    9. Failed or Unclaimed Refunds

If a refund cannot be completed due to inaccurate payment information, rejection by a payment processor, failure of delivery, or any other reason outside the Company’s control, the Company may, in its sole discretion, attempt to reprocess the refund one additional time or request updated information from the customer.

The Company has no obligation to make repeated or ongoing attempts to complete a refund. If a refund remains unclaimed or cannot be completed after reasonable efforts, the Company may deem the balance abandoned and handle such funds in accordance with Company policies, agreements, and applicable laws.

   10. No Ongoing Obligation After Claim Window

Upon expiration of the refund claim period, the Company will have no further obligation to process refunds, and all customer balances will be deemed forfeited, waived, and extinguished, except to the extent otherwise required by applicable law. Customers who fail to submit a valid claim within the claim period expressly waive any right to receive a refund.

   11. Relationship to Other Agreements 

This Refund Policy supplements and is incorporated into the Terms of Service, the Registration Agreement, and any other applicable agreements governing the customer’s use of the services. In the event of any conflict between this Refund Policy and other agreements, the Company reserves the right to interpret and apply such provisions to the fullest extent permitted by law. 

   12. Modifications

The Company reserves the right to modify this Refund Policy at any time. Any modifications will become effective upon posting or as otherwise stated in the notice of such changes.

   13. Limitation of Liability 

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, or special damages arising out of or related to this Refund Policy or any refund request. The Company’s total liability for any claim related to a refund will not exceed the amount of the eligible refundable balance as determined under this policy.

   14. Finality of Determinations 

All determinations made by the Company with respect to refund eligibility, processing, and payment are final and not subject to appeal.

Last Update: 2026-04-03 - 06:46am