How will purchasing Enterprise Email benefit me?

By purchasing an Enterprise Email package you take advantage of our advanced email technology, to give you the least latency and industry best uptime, scalability and reliability. An email service being served out of the cloud also means no IT hardware, software, bandwidth or people costs, and a simple pay-as-you-grow model.

What typical features does an Enterprise Email provide over Personal Email?

Enterprise Email supports a number of features that aren't available in Personal email. Shared calendaring, global contacts, push synchronization for mobile devices, MS Outlook & Mac OSX.

Which Email Clients and protocols are supported?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

How do I use my Webmail Interface?

To access your Webmail Interface, you can use the white-labelled URL: http://webmail.yourdomainname.com. Once on the login page, you would need to login with your email address and the corresponding password.

Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. Our responsive webmail, is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

What is the space provided per Email Account?

Each email account comes with 25 GB space dedicated to your emails and attachments.

What ports do I need to use for Email Hosting?

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.

Can I create mailing lists?

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase

What is your SPAM policy?

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Can I use Auto Responders?

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

Can I use my existing domain with Google Workspace?

Yes, you can use an existing domain with your Google Workspace order.

What happens to my existing mail, contacts, and calendar data when I move to Google Workspace?

When switching to Google Workspace from another program or web service, you and your users can bring your existing mail, contacts, and calendar data with you. You have a variety of options for migrating data into Google Workspace, depending on the size of your organization and the system you're migrating from. Tools are available for migration from Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

What is the space provided per Email Account?

Each email account with Google Workspace Business Starter comes with 30 GB space, Business Standard comes with 2TB of space, and Business Plus comes with 5TB of space. For Enterprise Plus you get Unlimited Cloud Storage or 1TB per user if you have less than 5 users.

Is Google Workspace compatible with the email client I use today?

In addition to accessing Google Workspace mail from the Gmail web interface, you can send and receive mail from your favorite desktop client. Depending on the client, you can use either the IMAP or POP mail protocol. If you’re switching to Google Workspace from Microsoft Exchange or some other Outlook service, you can use Google Workspace Sync. This is a plug-in for Outlook 2003, 2007, 2010 or 2013 that lets you use Outlook to manage your Google Workspace mail, calendar and contacts—along with your Outlook notes, tasks and journal entries.

Which Email Clients and protocols are supported?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. The Gmail interface is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

Can I manage multiple domains with Google Workspace?

If your organization acquires a new domain name or does business at multiple domains, you can add all your domains to your account at no extra cost. Users can then have identities at one or more of your domains while sharing services as part of a single organization. And you manage your domains from the same Admin console. You add a domain as either a separate domain or domain alias, depending on how you plan to use it.

If I only want one of the products, do I have to buy the entire suite?

Yes. Google Workspace is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

Can I create mailing lists?

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.

What is your SPAM policy?

When you sign up for a Google Workspace account, you agree not to use the account to send spam, distribute viruses, or otherwise abuse the service. All users on your domain are subject to these agreements, which are part of the Google Workspace Acceptable Use Policy. If Google identifies a Google Workspace user who is violating these agreements, we reserve the right to immediately suspend the user. If the problem is domain-wide, we reserve the right to suspend the entire account and deny administrator access to all the Google Workspace services. In such cases, we send a notification to the registered secondary email address for the domain administrator.

Can I use Auto Responders?

Yes, you can. Use Gmail's vacation responder to let people know that you won't be able to get back to them right away. While your vacation responder is turned on, Gmail will send your reply to people who email you.

Can I transfer my existing Google Workspace?

Yes. During the transfer, we move all your email accounts from the old provider to us by keeping the data intact. However, your existing tenure with the other provider, if any does not get moved to us.